Return Policy

Terms of Sale and Refund Policy

Complete terms of purchase are provided at checkout. By agreeing to the terms and conditions you agree that you understand that the products purchased, whether consumable or topical, contain plant compounds from hemp oil. Our manufacturing facilities are registered with the FDA and our products are manufactured according to FDA guidelines for cGMP standards for dietary supplements. As these products have not been evaluated by the FDA, we make no claims as to any benefits from our products. If you decide to purchase our products, you do so based upon your own opinions as to any benefits these products may provide. All products, whether opened or unopened, carry a 60-day customer satisfaction guarantee from the date of delivery. If you are not satisfied with any of these products, email us within 60 days of delivery and we will issue a full refund. You do not need to ship anything back: there is no return to mail, no return shipping for you to pay, and no restocking fee. Keep or discard the remaining product as you prefer. The 60 days is measured from the date your order was delivered to the date you contact us, so a request sent on day 60 still qualifies. The guarantee covers your first order: if we have already issued you a guarantee refund, any further refund request is granted at our discretion rather than automatically. Your acceptance of the terms of purchase means you agree to and understand the refund policy.

Refunds are issued within 48 hours of receiving your request. Depending on your bank, it can take a further 3–5 business days to appear on your statement.

Damage Due to Freight or Shipping

All of our products are tested for quality, and all shipments are carefully inspected before leaving our warehouse. Upon delivery of your order, please check product carefully to ensure it has not been damaged during shipping. All claims for damaged product must be made within 48 hours so that we can file with the carrier in time. Please contact us and provide detailed information for any product damaged during shipping within that time. Please include a full description of the damages to the product. This carrier deadline does not limit the 60-day satisfaction guarantee above, which covers you either way.

Customer Service

To request a refund, email info@risachihealth.com with your order number. That is the whole process — please do not mail any product back to us.